Just like any device, the batteries in your security system can become low or need replacement over time.

You may see:

• A low battery message on your keypad

• A notification in your Alarm.com app

Batteries can be replaced by you or by one of our professional technicians (service fees may apply). If you’re unsure which battery is needed or how to change it, give us a call — we’re happy to walk you through it over the phone or by email.

We carry all compatible batteries at our New Castle office, but you’re welcome to purchase them elsewhere as well.

Life—and business—moves fast. If your inner circle or your staff has changed, your system access should reflect that.

If you’ve had:

• • A change in phone number or email.

  • New family members or new employees/managers requiring access.

  • Changes to your emergency call list (authorized personnel).

Please let us know so your account stays current.

If you use the Alarm.com app, you can update your emergency contacts yourself by going to:
Menu → Monitoring Settings → Emergency Contacts

Keeping your information updated ensures everyone stays informed if your system is ever activated.

A “trouble condition” is your system’s way of letting you know something needs attention. This could include:

• Low batteries

• A tamper alert

• A communication issue

• Equipment malfunction

You’ll typically see:

• An amber light or trouble symbol on your keypad

• A notification in your Alarm.com app

Your system and app are designed to notify you directly if something needs attention. In many cases, the app will even guide you through simple resolution steps.

If you ever feel unsure about what a message means or how to fix it, please contact us — we’re happy to help.

Staying aware of these alerts helps ensure your system continues operating at full strength. Think of it like routine maintenance — small issues addressed early keep everything running smoothly.